Refund Policy

Effective 12 October 2026

Web purchases of Lookbox are processed by Paddle.com, our online reseller and the Merchant of Record for all our web orders. This policy sets out when you can get your money back; Paddle issues the refunds, and its Buyer Terms also apply. If a refund this policy covers cannot be made through Paddle, write to us and we will sort it out.

1. 14-day refund

If you change your mind after starting a new web subscription, you can get a full refund of its first payment if you ask within 14 days of it and have added fewer than 20 items to your wardrobe since that payment. No reason is needed. For other charges (a renewal, or the difference charged for an upgrade), write to us within 14 days of the charge and we will look at your request in good faith. We may refuse a refund where there is evidence of fraud or refund abuse. This policy does not limit any rights you have under Paddle's Refund Policy or under consumer law.

2. How to ask for a refund

• Use the link in the receipt email from Paddle, or look up your order at paddle.net.
• Or write to us at hello@lookbox.style from the email address you paid with, and we will arrange the refund with Paddle.

Refunds go back to the original payment method. When we refund the first payment of a subscription or a renewal, we also cancel the subscription right away, so you are not charged again, and the paid plan ends. When we refund the difference charged for an upgrade, you go back to your previous plan instead. If Paddle refunds a payment to you in full, we end the subscription in the same way as soon as Paddle approves the refund, so the next renewal is not charged. If the refund is for the difference charged for an upgrade, we move you back to your previous plan instead.

3. Cancelling

Cancelling stops future renewals. It does not refund the current period by itself: your plan stays active until the end of the period you paid for. To get money back, ask for a refund as described above. If your last payment failed, cancelling ends the subscription right away.

4. Deleting your account

Deleting your account cancels your web subscription right away, without an automatic refund for the rest of the period. You can still ask for a refund of a payment within 14 days, as described above.

5. App Store and Google Play purchases

Subscriptions bought in our mobile apps are sold by Apple (App Store) or Google (Google Play), and refunds for them follow their policies. Request them from Apple at reportaproblem.apple.com or from Google Play (how to request a refund).

6. Contact

Questions about refunds: hello@lookbox.style.